Workshop: Relationship Marketing: Maximize Referrals & Customer Retention

Business owners agree.  The referred customer is far superior to the one brought in by "cold" advertising.  Yet most business owners will invest more money to find new customers than getting referrals from current, happy customers.

Discover how to:

• Apply the #1 best retention strategy
• Catch customers before they leave you
• Grow each customer's value
• Implement the three step customer retention formula
• Use other people's events to get more referrals

In this workshop, you will discover the referral-getting, sales-increasing, battle-tested tactics designed to help you build a thriving business for the long-term.

Speaker's Bio:
Mark Klipsch, SCORE Mentor
#1 Best Selling Author, Speaker, and Consultant, Mark Klipsch has over thirty-five years of professional experience with a discipline in marketing, business development, and risk management. He has helped build companies in construction, trucking, international logistics and financial services. Known within numerous industries for his expertise with direct response marketing and problem-solving skills, Mr. Klipsch is routinely referred by both clients and competitors. He is the author of the book "Marketing Mindset" and regularly speaks before audiences of entrepreneurs and those with aspiring entrepreneurial interests.

Cost:  $35 Pre-Register and Pre-Paid; $45 Pending or At-the-Door; Fontbonne Students FREE with Student ID.

Prepay with a credit card using PayPal or with Cash or Check at the door.